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Return & Refund Policy

Return & Refund Policy

Return and Refund Policy

Last updated: August 31, 2020

Thank you for shopping at BCtronic eStore.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Central Gadgets.

  • Goods or Product refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to BCtronic eStore, accessible from https://bctronic.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation

You are entitled to cancel Your Order within 14 days. The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. 

You can inform us of your decision by:

  • By click Contact US on our website.   

Returns for refund may be subject to a restocking fee of 20% purchase price.

Shipping and handling fees. All shipping charge ( including fees happened in free shipping order) are non-refundable. 

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased from Us in the last 14 days
  • The Goods are in the original packaging
  • The Goods were not used, modified or damaged
  • You have the receipt or proof of purchase

Goods that are received by Us in any of the following conditions are not eligible for return and may be rejected:

  • Product not purchased from Us.
  • Product does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
  • Product with missing, damaged, altered, or broken labels and warranty seals.
  • Product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
  • Product which appears tampered, customized or altered in any way.
  • Product that is returned with markings or writing made by the customer on the original box.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

              Returning Goods

              • All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting  our Customer Service through any of the methods provided on our Website.

              You will responsible for shipping charge associated in the return. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


               Warranty

              We provide one-year limited warranty to almost all items sold on this website, excluding items marked/labelled/described "As Is", "Final Sale" or "Blow Out". Warranty starts as soon as item is delivered. 

              One-Year Warranty Covered Items:

              •  Set-To-Box, such as TV box, IPTV box, 
              • Router, WiFi extender, WiFi adapter
              • IP camera, dashcam, dvr. pc camera
              • TV antenna, 
              • Remote control, mini keyboard, air mouse.

              Some accessories and components are covered by 6-months. These includes:

              When an item comes back for DOA (Dead-On-Arrival) reason within the 14 days period, we will send You a replacement of same item after the issue is confirmed. After the 14-days period, parts and labors for fixing the faulty item are covered by warranty.  

              Exchanges

              If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

              Contact Us

              If you have any questions about our Returns and Refunds Policy, please contact us:

              • By email: info@bctronic.com

              • By clicking Contact Us on our website.

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